Support

Something not working, or an idea for the game? Write to us. We read every message and usually answer within two days.

support@blocksteadgame.com

Please include your phone model and the game version (shown in Settings in the game).

Common questions

Where is my progress saved?

On your phone. It stays when you update the game, but it's removed if you delete the game. Moving progress between phones isn't available yet.

I bought "Remove ads" and still see ads

"Remove ads" turns off banners and the ads between levels. Rewarded videos stay available because they're optional: you only see one when you choose to watch it for a reward. If you reinstalled the game, open the shop or Settings and tap Restore purchases.

A purchase didn't arrive

Make sure you're signed in to the same App Store or Google Play account, then tap Restore purchases in the shop. If that doesn't help, email us with the receipt number from your store's purchase history.

How do I turn off sounds or vibration?

Tap the gear on the home screen and switch Sound or Vibration off.

How do I change my ad privacy choice?

See the "Your choices" section of our privacy policy.

How do I ask you to delete my data?

Email us and we'll take care of it. Details are in the privacy policy.